Speaker details

Phi Nguyen Principle Architect

T-Mobile

Principle Architect at T-Mobile - Has been at this position for 10+ years designing software to engage customers with T-Mobile services from various entry points.  Last two years, chatbots became our team focus to enhance customer chat conversation with Agents with micro-tasks and automatic replies. Solution is greatly improved agent productivity and reduce direct one on one communication

 Sessions

Date Title

Consumer Identity World USA 2018

Sep 20, 2018
14:30‑15:30
How Chatbots and Machine Learning Change the Way We Work
Panel: How Chatbots Will Change the Way We Deal with Customers
Session Details

Seattle, USA

Conference

Consumer Identity World USA 2018

Language:
English
Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr
Mastercard Visa American Express PayPal
Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Sep 19 - 21, 2018 Seattle, USA

Key Topics

  • Consumer Identity & Access Management (CIAM)

  • Customer Journey & Customer Experience

  • MarTech – Marketing Automation

  • Know Your Customer (KYC)

  • Artificial Intelligence (AI)

  • GDPR is here now

  • Consent Life Cycle Management

  • Privacy by Design

  • Consumer First

  • CIAM Solutions: Market Overview

How can we help you

Send an inquiry

Call Us +49 211 2370770

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