Speaker details

Phi Nguyen Principle Architect


Principle Architect at T-Mobile - Has been at this position for 10+ years designing software to engage customers with T-Mobile services from various entry points.  Last two years, chatbots became our team focus to enhance customer chat conversation with Agents with micro-tasks and automatic replies. Solution is greatly improved agent productivity and reduce direct one on one communication


Date Title

Consumer Identity World USA 2018

Sep 20, 2018
How Chatbots and Machine Learning Change the Way We Work
Panel: How Chatbots Will Change the Way We Deal with Customers
Session Details

Seattle, USA


Consumer Identity World USA 2018

Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr
Mastercard Visa American Express PayPal
Contact person:

Ms. Lauren Zuber
+49 211 23707725
  • Sep 19 - 21, 2018 Seattle, USA

Key Topics

  • Consumer Identity & Access Management (CIAM)

  • Customer Journey & Customer Experience

  • MarTech – Marketing Automation

  • Know Your Customer (KYC)

  • Artificial Intelligence (AI)

  • GDPR is here now

  • Consent Life Cycle Management

  • Privacy by Design

  • Consumer First

  • CIAM Solutions: Market Overview

How can we help you

Send an inquiry

Call Us +49 211 2370770

Mo – Fr 8:00 – 17:00