Speaker details

Bob Hayes
Researcher, Writer and Consultant
Business Over Broadway
@bobehayes
Bob Hayes is a researcher, writer and consultant. He likes to solve problems using the scientific method, and his interests are at the intersection of customer experience, data science and machine learning. Bob holds a PhD in industrial-organizational psychology and has written three books on the topic of customer experience, measurement and analytics and blogs regularly on these topics. He is considered a top social influencer in the data science and machine learning space
Sessions
Date | Title |
---|---|
Consumer Identity World USA 2018 |
|
Sep 20, 2018 13:30‑14:30 |
Delivering the Right Value and Information at the Right Time Panel: How Behavioral Analytics is Transforming the User Experience and your CIAM Strategy |
Sep 20, 2018 14:30‑15:30 |
How Chatbots and Machine Learning Change the Way We Work Customer Journey & Customer Experience: Delivering the right value and information |
Sep 21, 2018 13:30‑14:30 |
CRM, Marketing Automation & User Experience Panel: The Future of Marketing |

Consumer Identity World USA 2018
- Language:
- English
- Registration fee:
-
€1200.00
$1500.00
S$1920.00
13200.00 kr
- Contact person:
-
Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
- Sep 19 - 21, 2018 Seattle, USA
Key Topics
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