Speaker details

Bob Hayes Researcher, Writer and Consultant

Business Over Broadway

@bobehayes   

Bob Hayes is a researcher, writer and consultant. He likes to solve problems using the scientific method, and his interests are at the intersection of customer experience, data science and machine learning. Bob holds a PhD in industrial-organizational psychology and has written three books on the topic of customer experience, measurement and analytics and blogs regularly on these topics. He is considered a top social influencer in the data science and machine learning space

 Sessions

Date Title

Consumer Identity World USA 2018

Sep 20, 2018
13:30‑14:30
Delivering the Right Value and Information at the Right Time
Panel: How Behavioral Analytics is Transforming the User Experience and your CIAM Strategy
Session Details
Sep 20, 2018
14:30‑15:30
How Chatbots and Machine Learning Change the Way We Work
Customer Journey & Customer Experience: Delivering the right value and information
Session Details
Sep 21, 2018
13:30‑14:30
CRM, Marketing Automation & User Experience
Panel: The Future of Marketing
Session Details

Seattle, USA

Conference

Consumer Identity World USA 2018

Language:
English
Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr
Mastercard Visa American Express PayPal
Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Sep 19 - 21, 2018 Seattle, USA

Key Topics

  • Consumer Identity & Access Management (CIAM)

  • Customer Journey & Customer Experience

  • MarTech – Marketing Automation

  • Know Your Customer (KYC)

  • Artificial Intelligence (AI)

  • GDPR is here now

  • Consent Life Cycle Management

  • Privacy by Design

  • Consumer First

  • CIAM Solutions: Market Overview

How can we help you

Send an inquiry

Call Us +49 211 2370770

Mo – Fr 8:00 – 17:00