One Entitlement Management for all – How to Manage all Users, Services, and Service Providers Consistently

Entitlement Management, e.g. the management of who is allowed to do what, is a key topic for any organization today. It is about managing entitlements and access in a consistent way. However, most approaches today are mainly targeting internal users, internal services and systems, and internal service providers. There are some few others which focus on managing the external world – only. However, the reality of IT infrastructures and the business context is increasingly hybrid. There are internal and external users, customers as well as suppliers and partners. There are internal and external services, like SaaS applications. These application are run internally and externally. Entitlement Management up to Access Governance, e.g. the management and control of entitlements in IT organizations, has to adopt to these changes and to support any use case.

Martin Kuppinger of KuppingerCole will talk about the changing world of IT, becoming increasingly hybrid. He will discuss the trends, the changes, and approaches for a holistic entitlement management across different types of applications. From the KuppingerCole perspective, a consistent approach is mandatory to really being able to manage entitlements in a consistent way and to mitigate risks.

Afterwards, Christian Sundell of RM5 Software will describe an approach for an integrated entitlement management for different use case, not only with respect to internal and external users, services, and providers, but as well with focus on how to integrate a business process view with the IT view of this environment. He will describe requirements, best practices, an illustrate this based on customer use cases which are using such approaches today.