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Imagine paying your taxes digitally on your mobile phone by using your digital ID that is also used for easily applying for a parking permit online. Sounds like the future? In Estonia, this has been a reality for 20 years. Research Analyst Alejandro Leal joins Matthias for the first time for the Analyst Chat. They talk about the changing landscape of citizen-facing government processes and the impact of the digital transformation on the public sector, how Estonia can be a role model and what we can learn from their limitations.
Imagine paying your taxes digitally on your mobile phone by using your digital ID that is also used for easily applying for a parking permit online. Sounds like the future? In Estonia, this has been a reality for 20 years. Research Analyst Alejandro Leal joins Matthias for the first time for the Analyst Chat. They talk about the changing landscape of citizen-facing government processes and the impact of the digital transformation on the public sector, how Estonia can be a role model and what we can learn from their limitations.
Research Analyst
IAM Practice Director / Head of Advisory
