Harshvardhan Lale

As the head of our customer success organisations, Harsh leads a team of customer success managers, technical account managers and technical support engineers focusing on customer adoption. He guides strategic decisions that impact the customer experience to drive ARCON’s long-term growth. Harsh is an expert at building motivated and productive teams, he brings more than 25 years of leadership and Customer Success experience.

Harsh is a qualified Technocrat with Management qualification and is a seasoned senior IT professional, having a rich and fast track growth record in the areas of customer success, consulting, setting up new lines of business across geographies, Project delivery and Program Management across the globe. Harsh is deeply passionate about customer centricity and is focused on relationship management. Prior to ARCON, Harsh has played deep customer centric leadership roles, with marquee organisations like Seclore, PwC, EY, KPMG, etc.

Harsh holds a Bachelor’s Degree in Engineering from Nagpur University, Master’s Degree in IT from Submiosis Centre for IT and a Certificate in International Business from Griffith University, Australia. He is a Certified Information Systems Auditor (CISA) and completed ITIL V 3, CCNA 2.0 and MCP certifications.