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Diana is the PSD2 Cards Programme Manager at HSBC responsible for delivering all the cards related changes under the second iteration of the Payment Services Directive (PSD2) across Europe. This includes enabling open and secure access for third party providers, increasing security of card payments through Strong Customer Authentication (SCA) and capturing fraudulent transactions for the purposes of data reporting to the FCA under the EBA guidelines. As well as delivering regulatory compliance, the focus has been on minimising potential payment disruptions due to cards industry challenges in light of the new age of digital payments. Prior to PSD2 Diana has worked on a range of business and technology change programmes with over 10 years’ experience of working in Financial Services for top tier banks, challenger banks and insurance companies through providing consultancy services.
