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Prof. Dr. Hans Ulrich Buhl is Head of the Department of Information Systems Engineering & Financial Management at the University of Augsburg since August 1994. Moreover, he is the Academic Director of the Research Center Finance & Information Management funded by the Bavarian State Department in 2002 and the Academic Director of the Project Group Business & Information Systems Engineering of Fraunhofer FIT in Augsburg and Bayreuth. His current research predominantly focuses on Customer Relationship Management, Value-based Business Process Management, Integrated Risk and Return Management, Strategic IT Management and Energy and Resource Management. For many years Prof. Buhl engaged successfully in applied research projects in the field of banking and insurance, such as Allianz, Deutsche Bank, HypoVereinsbank, KGAL, MLP, Munich RE, NordLB, Postbank and wealthcap.