CIAM - Customer Identity & Access Management
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CIAM - Customer Identity & Access Management

Friday, May 12, 2023 10:30—14:30
Location: B 05

Many businesses and public sector organizations are finding that they need to collect, store, and analyze more information about the consumers who use their services to provide better digital experiences, create new sales opportunities, and increase brand loyalty.

In addition, organizations, particularly in the financial sector, need to verify the identity of their customers to help fight fraud, corruption, money laundering and terrorist financing, and comply with a growing number of laws and regulations, commonly known as Know Your Customer (KYC) requirements.

All these needs are helping to drive the growing market for Consumer or Customer Identity & Access Management (CIAM) technology solutions that are designed to meet the evolving technical requirements for businesses and other organizations that deal directly with consumers and citizens.

Organizations are increasingly using CIAM solutions to consolidate the data of existing customers and provide innovative ways to acquire new ones. CIAM tools can be used to prevent fraud, monitor suspicious activity as well as generate important business reports and statistics.

In this track we will look at the definition of CIAM and how it differs from traditional enterprise IAM, consider how to ensure a good customer experience while still meeting security and regulatory compliance requirements, examine how to store customer data securely, identify the benefits of using modern CIAM platforms, learn about implementing CIAM-as-a-Service, hear the lessons learned from using CIAM to centralize identity, explore the relationship between CIAM, Access Management, IAG and EUEBA, discover ways to interact with customers in the digital world to establish connection and trust, and discuss the role of decentralized technologies, biometrics, and AI in digital identity in creating secure and efficient authentication processes.


Receive Continuing Professional Education Credits

KuppingerCole Analysts AG is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State Boards of accountancy have final authority on the acceptance of individual courses for CPE credits. Complaints regarding registered sponsors may be submitted to the National Registry through its website:

You can get 3 CPEs for this track.

After attending this track you will be able to:


Field of Study: Information technology

Prerequisites: None
Advanced Preparation: None
Program Level: Intermediate
Delivery Method: Group Live (on-site attendance only)

To register for this session, go to and book a hybrid event ticket. In order to be awarded the full credit hours, you must attend the whole track on-site, which will be controlled after the Conference.
To redeem your CPE Credits please fill and send the following form:
After we have checked your attendance you will receive your CPE certificate.

Warwick Ashford
Warwick Ashford
Warwick Ashford is a Senior Analyst who researches cybersecurity and identity-related topics, including emerging technologies and trends. He has been writing IT news and analysis as a journalist...

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