Decentralized identity has long been seen as a solution to the interconnected problems of verification, privacy, and security online, but now that it is being deployed in the marketplace, how does it manage the complex information flows and rules required by enterprises and governments? Much theoretical discussion has focused on what should happen, but in this conversation, we’ll discuss what actually happens when a customer implements a decentralized identity solution. We’ll explain why decentralized ecosystem governance is preferred to centralized trust registries, the importance of portable trust, automation, updating, and offline functionality, and why customers need to be able to choose between hierarchical and distributed governance.