The Customer Who Isn't There

AI agents are acting for your customers. Can your CIAM verify what they were authorized to do?

While Anna sleeps, her AI agent orders running shoes, disputes a late parcel, changes a delivery address and cancels a subscription. Agents like hers are starting to act for customers, and many customer journeys meet them either as a bot to block or as the customer herself, which leaves open what the customer allowed. Following Anna through one night, from checkout to the service desk at 3 a.m., this keynote shows what CIAM has to verify before it accepts an agent's request on a customer's behalf, and what to do about it on Monday.