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Unlocking the Future: Rethinking CIAM and Identity Management

Unlocking the Future: Rethinking CIAM and Identity Management

Combined Session
Wednesday, June 05, 2024 17:30—17:50
Location: B 07-08

In an era dominated by digital connectivity, Customer Identity and Access Management (CIAM) stands as the gatekeeper of user interactions and data access. However, despite its proclaimed prowess, CIAM solutions are failing customers and businesses alike.

This presentation looks into the glaring gaps in identity management solutions, unraveling the reasons behind their failures, and proposing a paradigm shift in approach.
We will explore the systemic flaws plaguing CIAM solutions, highlighting their inability to cater to evolving user needs and safeguard sensitive data.

The conventional reliance on passwords as a primary security measure has become a glaring vulnerability. Moreover, the myopic focus of current vendors on technical functionality neglects the critical aspects of user experience and the profound business impacts of fractured identity management.

This session aims to dissect the broken facets of identity management, showcasing how passwords have outlived their efficacy and why the status quo of CIAM solutions is untenable. By examining real-world scenarios and industry trends, we'll illustrate the growing dissonance between user expectations and the capability of existing CIAM frameworks to meet those demands.

Ben Jackson
After honing his skills in various sales roles, Ben's career reached a pivotal point when he joined Gigya, a pioneering company in the field of Customer Identity and Access Management (CIAM). As...
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