Trust & Decentralization
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Best and Worst Practices of Digital Wallets User Experience

Combined Session
Wednesday, May 10, 2023 12:40—13:00
Location: A 05-06

Digital identity wallets are central components for Decentralized and Self-Sovereign Identity (SSI) approaches. They are the interface for users to manage their identities and gain access to services. Hence, the usability and user experience of these wallets is pivotal for the adoption of those popular and privacy friendly identity management concepts.  This talk will summarize research findings into naming some of the Best and Worst Practices to be considered in the further development of the user experience of Digital Wallets.

This talk would highlight multiple studies, publications, and projects that I have done on this topic.  However, if you would prefer another topic, I could propose another talk idea that would be related to other identity topics in either the Digital Wallets, mGov/eGov Services, or Trust Management.

Best and Worst Practices of Digital Wallets User Experience
Event Recording
Best and Worst Practices of Digital Wallets User Experience
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Best and Worst Practices of Digital Wallets User Experience
Presentation deck
Best and Worst Practices of Digital Wallets User Experience
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Rachelle Sellung
Rachelle Sellung
Fraunhofer IAO
Rachelle Sellung is a Senior Scientist Researcher in the Identity Management Competence Team at Fraunhofer IAO in Stuttgart, Germany. She conducts socio-economic and user experience research on a...

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