In this session, we will explore how technology is playing a crucial role in decarbonization efforts. We will discuss how Customer Identity and Access Management (CIAM) can enable digital transformation and support the energy transition. Additionally, we will delve into the benefits of using Centralized Entity Management to provide customers with a single ID across all digital channels, improving the user experience and enabling personalized interactions. Finally, we will emphasize the importance of a secure customer journey and persona composition to protect sensitive data, ensure customer trust and regulatory compliance, such as GDPR. Join us to learn how these key components can help drive a sustainable and customer-centric future.
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