Chatbots are alternatively being hyped as a great opportunity and a great disappointment. There is a plethora of options on how to build and design chatbots and a lot of platforms where they can run. To make things even more complicated there is a lot of confusion around the lines between chatbots and artificial intelligence and how the two intersect. This talk aims to clarify the range of concepts and give you a conceptual framework that will make it much simpler to guide strategic decisions around the application of chatbot technology.
