No more Silos: Towards a Holistic Customer Experience Strategy
Facebook Twitter LinkedIn

No more Silos: Towards a Holistic Customer Experience Strategy

Combined Session
Wednesday, November 23, 2016 09:45—10:15

The ability to provide a superior customer experience and innovative services via all touchpoints in a highly personalized manner is not only a key competitive factor, it is a necessity to survive in the digital age. However, the results of our research reveal that most European companies are not yet well prepared for approaching customer experience in a holistic way – neither from a strategic or organizational nor from a technical perspective. One of the key challenge will be to overcome silo thinking and integrate teams, data, and IT systems.

No more Silos: Towards a Holistic Customer Experience Strategy
Presentation deck
No more Silos: Towards a Holistic Customer Experience Strategy
Click here to download the slide deck. Please note that downloads are only available for event participants and subscribers. You'll need to log in to download it.
Nicole Dufft
Nicole Dufft
CXP Group
Nicole Dufft is a strategy consultant and market analyst at the interface of IT and business. She has 20 years of experience in analysing key trends in the financial and IT industries and is a...
Subscribe for updates
Please provide your email address