As a major provider of insurance services in the Dutch market, Achmea had the requirement to implement best practice IT governance in the area of user management across their business critical systems as they migrate from mainframe to an SAP software strategy. This session describes the key enabling decisions that Achmea had to make to realize their Identity Management vision and how they are winning the support of the many internal stakeholders that their Identity Management strategy – based on SAP NetWeaver Identity Management – will touch.