Inclusive design should be the foundation of any digital identity project, rather than an afterthought. But how can we put this into practice?
This talk draws on insights gained from the practical implementation of the EU Digital Identity (EUDI) Wallet project in Germany, where we aimed to identify barriers and provide tailored support for different user groups, going beyond regulatory accessibility requirements. The talk maps out the different planning phases and engagement formats, and shares insights on how to conduct such a process. It also addresses the issues and concerns that we learned about from civil society stakeholders.
These insights offer practical guidance for digital identity practitioners implementing digital identity systems in multilayered governance contexts, focusing on cross-border interoperability and inclusive, participatory solutions. Our approach shows how identity practitioners can promote inclusion — by starting with 'I' and inviting more diverse voices to contribute at every stage of digital identity development.
