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Agenda

Do You Really Know Your Customers? A Story about Trust, Digital Onboarding and Deepfakes

Do You Really Know Your Customers? A Story about Trust, Digital Onboarding and Deepfakes

Combined Session
Thursday, May 21, 2026 12:45—13:05
Location: A 03-04
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Deepfakes are available to anyone, and make it trivial to fake your online presence. For businesses relying on digital onboarding, this is a serious and growing threat. 

Digital onboarding has evolved over the years; each step forward brought new safeguards to ensure you really know your customers. But deepfakes are changing the game; they are becoming better every day, to the point where people can no longer tell that they are fake, and machines struggle with the same.

What are the real consequences of fake identities entering your system, and what can you do about it?

John Erik Setsaas
Principal Advisor and Founder
Setsaas Trust Advisory
John Erik Setsaas is a recognized thought leader with > 25 years pioneering digital identity. For the past decade, he has focused on helping financial institutions tackle critical challenges...
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