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Agenda

From Hype to Habit: What Do Users Really Expect from Digital Wallets?

From Hype to Habit: What Do Users Really Expect from Digital Wallets?

Combined Session
Thursday, May 08, 2025 12:05—13:05
Location: A01

While much of the conversation around Decentralized Identity and EUDI Wallets focuses on architecture, regulation, and implementation, one critical perspective is still missing: the user’s. Without real-world user adoption, even the best-designed solutions will fall short.

This 60-minute interactive workshop turns the spotlight onto the user journey. Moderated by KuppingerCole, the session invites open discussion and shared insights around key questions:

  • Do users want one wallet—or many?
  • What drives trust and adoption?
  • Are privacy concerns a barrier or a driver?
  • Which use cases (travel, healthcare, finance, etc.) matter most?

Participants will be encouraged to share their observations, research, and experiences. All input will be collected live and contribute to shaping a more user-centered vision of Decentralized Identity. If we want wallets to become as ubiquitous as email, we need to start thinking—and building—like users.

Note: This session will take place in the dedicated presentation area on the basement level. It will not be recorded or streamed, allowing for candid, off-the-record discussion.

Adrian Doerk
Co-Founder
Lissi
With over a decade of expertise in digital wallets, specializing in the European digital identity wallet (EUDI-Wallet) under eIDAS 2.0 regulation, I create innovative solutions that enhance...
Daniel Goldscheider
Founder and ED
OpenWallet Foundation
Daniel is Founder and ED of OpenWallet Foundation, a consortium of companies and non-profit organisations collaborating to drive global adoption of open, secure and interoperable digital...
Martin Kuppinger
Principal Analyst
KuppingerCole Analysts
Martin Kuppinger is Founder and Principal Analyst at KuppingerCole, a leading analyst company for identity focused information security, both in classical and in cloud environments. Prior to...
Kristina Yasuda
Identity System Architect
SPRIND - German Federal Agency for Breakthrough Innovation
Kristina is a Product Owner at SPRIND - German Federal Agency of Disruptive Innovation. Previously she worked as an Identity Standards Architect at Microsoft. She is known for her work on...
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