Integrating Identity into AI (Identity-Aware by Design)

Combined Session
Thursday, May 08, 2025 12:05—13:05
Location: B 05
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Identity Governance for Agent AI: new frontier of Identity First Security [Intermediate]

12:05—12:25

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A new kind of non-human identity is emerging and disrupting the way we do business: Agent AI.

Agent AI—also known as Agency or Agents—refers to software entities capable of a degree of autonomous behavior. These agents can independently accomplish multistep, complex goals without requiring constant human intervention. In the near future, a drastically shifted identity landscape—dominated by AI agents—will require us to enable these Agent AI teammates to operate efficiently, while ensuring they remain governed and controlled by humans.

In this highly autonomous world, the roles of governance and security will be more critical than ever.

In this session, we will discuss the following:

Top 10 security and governance challenges around Agent AI
Principal differences between Agent AI, other non-human identities and human identities governance
Which existing IGA tools/methodologies/practices will work well with Agent AI
How to include Agent AI into current IGA program
Agent AI and Identity First Security

It is better to be prepared to what is coming, and this session will help you to be ready.

Vlad Shapiro

Founder and CEO

Costidity Inc.

Vladislav is driven by a deep curiosity for understanding human behavior; especially at the intersection of technology and decision-making. A noted expert in IGA, Vlad is a founder of Costidity...

With a little help from mAI friends [Intermediate]

12:25—12:45

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Our Experience with Conversational IAM and Large Language Models in a Global, Multilingual User Community

Quad Inc. is a U.S.-based company offering integrated services ranging from creative production to data-driven media management. Serving over 2,700 clients, Quad employs more than 13,000 people across 14 countries.

With such a diverse workforce and hundreds of applications within our Identity Governance and Administration (IGA) perimeter, our identity governance processes significantly impact the user community. As a result, drastically improving the IGA-related user experience became a strategic imperative.

This case study will share our practical experience implementing Conversational IAM tools, transitioning to a natural language chatbot interface that allows users to express their needs in their native language—eliminating frustration caused by complex navigation or translation gaps, proving that sometimes, all you need is a little help from "mAI friends".

Diego Galletti

Enterprise Architect

Quad

Diego is an Expert Enterprise Architect at Quad, a U.S.-based company offering integrated services from creative production to data-driven media management, serving over 2,700 clients. He has over...

IGA Management in Natural Language with NO cash out investment [Intermediate]

12:45—13:05

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Holcim is a global leader in innovation and sustainable building solutions. We have been running our Identity Governance and Administration (IGA) program for several years. After completing foundational phases such as application onboarding, provisioning, access certifications, and segregation of duties (SoD) management, we embarked on a new journey to extend our IGA platform.

Our clear goal was to empower users to manage their day-to-day operations—such as tracking requests and requesting access—in a guided, intuitive way using natural language.

In this session, we will share how we achieved this ambitious target without any additional cash investment.

Samuel López Trenado

User Lifecycle Supervisor

Holcim Emea Digital Center

Samuel is a cybersecurity professional passionate about the Identity and access management subjects. During his professional career in Holcim, he worked several years in the directories...

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