Enterprise Identity and Access Management 

This presentation provides an in-depth look at the implementation of a new Identity and Access Management (IAM) solution for the City of Zurich. The MIAMI (Modern Identity & Access Management Infrastructure) project marks a major step forward in the City of Zurich’s digital transformation. Designed to unify a fragmented legacy landscape, MIAMI delivers a scalable Identity Fabric that covers all audiences ranging from G2x (CIAM for citizens, business and government) and B2x (EIAM): the new service securely connects internal staff, service accounts, citizens, businesses, and government partners. Delivered by iC Consult, built on SailPoint IIQ and Ping Identity, and deployed as a Private IAM-as-a-Service solution with Service Layers based on Zurich’s container platform, the solution stands out through its automation, flexibility, and compliance readiness. With over 35.000 internal identities and hundreds of thousands of external users, MIAMI sets a new standard for public sector IAM.

In many industries, particularly in retail, IAM faces its own unique challenges - especially when it comes to staff in the stores or logistic centers. Things that are taken for granted in IT - such as smartphones for authentication or uniquely assigned identities - are often not widely available. Employees need to be able to work easily without being slowed down by technical barriers. And security? Rarely a top priority.

But how do you successfully introduce key innovation topics such as passkeys, MFA or identity-based security into the Retail environment?

Together with the experience of our customer Spar, we will present practical solutions and share our advice on how to implement issues such as secure authentication. We invite you to join us for a discussion on what assumptions need to be rethought in IT to ensure secure identities in the future.