Know Your Customer
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Know Your Customer

Combined Session
Thursday, May 12, 2022 12:00—13:00
Location: B05

Panel: B2B IAM

This panel discussion will focus on ow to manage B2B identities efficiently while also ensuring that onboarding and offboarding work reliably. This involves process design and the connection to supplier risk management.

B2B identities are particularly challenging because there are many different ways to manage them. From identity federation to management by the enterprise, centrally or delegated to units within the enterprise. There is delegated management by suppliers of their own employees, to name only a few.

Richard Bird
Richard Bird
SecZetta
Richard Bird is the Chief Product Officer for SecZetta and one of the most widely known personalities in identity. A multi-time C-level executive in both the corporate and start-up worlds, Richard...
Johann Nallathamby
Johann Nallathamby
WSO2
Johann is a Director of Solutions Architecture at WSO2 and currently heads Solutions Architecture for IAM. His primary responsibility is to enable WSO2's regional sales teams and partners to build...
John Tolbert
John Tolbert
KuppingerCole
  John Tolbert is a Lead Analyst and Managing Director of KuppingerCole, Inc (US). As Lead Analyst, John covers a number of different research areas, outlined below. John also advises...

Best Practice: CIAM as Business Enabler for Digital Transformation

LAPP is a typical hidden champion of “German Mittelstand”, expanding their family business of 3 generations from Stuttgart across the globe with delivering highest quality cable and connectivity solutions for electric cars to automated production sites. Traditionally, their product portfolio was sent to customers as a large book, as known from well-known mail order companies. Soon, they switched to offering a yearly updated CD to send out, but… Alexander Lapp, Senior Manager Digitalization & e-Business had a different future in mind for the traditional manufacturing company: buzzwords such as “multi channel” and “customer journey” needed to be forged into a strategy for e-Business. Management understood the importance of Digital Identity and jumpstarted a CIAM initiative, alongside the global deployment of a new consolidated e-Service architecture.

Three years later, thousands of customer identities have been transferred to a fully automated and integrated CIAM solution across a dozen shop instances worldwide. The session investigates the identity pitfalls and data privacy reefs to avoid in order to transform your CIAM project into a lever for your Digitalization Program!

Best Practice: CIAM as Business Enabler for Digital Transformation
Event Recording
Best Practice: CIAM as Business Enabler for Digital Transformation
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Best Practice: CIAM as Business Enabler for Digital Transformation
Presentation deck
Best Practice: CIAM as Business Enabler for Digital Transformation
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Roland Baum
Roland Baum
umbrella.associates GmbH
Roland Baum is Founder of German Start-Up umbrella.associates and architect of several enterprise ID and IGA environments. As a tech savvy wizard of OpenSource tools and data analysis, he combines...
Sebastian Rohr
Sebastian Rohr
umbrella.associates GmbH
While Sebastian has been known as author of multiple articles, reviews and essays on all kinds of Identity and Security topics, he has more recently made a name for himself as being the...

Panel: How to improve customer IAM and CIAM

Customer or Consumer IAM? Can enterprises deploy one CIAM for multiple uses cases? CIAM solutions have lots of useful features but are not optimally deployed in most cases. We'll discuss what companies need to do to get the most out of their Customer and Consumer IAM solutions.

Roland Bühler
Roland Bühler
KuppingerCole
Roland Bühler is focused on technology consulting and project management in the marketing and media sector. He is helping companies to automate marketing and to create digital customer journey...
Andre Priebe
Andre Priebe
iC Consult Group GmbH
Andre Priebe serves as the Chief Technology Officer at iC Consult Group, a vendor-independent system integrator specializing in Identity & Access Management, with a global team of over 800...
John Tolbert
John Tolbert
KuppingerCole
  John Tolbert is a Lead Analyst and Managing Director of KuppingerCole, Inc (US). As Lead Analyst, John covers a number of different research areas, outlined below. John also advises...
Henk Willems
Henk Willems
OneWelcome
As a CIAM Advisor at OneWelcome I consult with organizations to map out the phases and steps involved in introducing a Customer Identity and Access Management solution to their Enterprise...
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