This panel discussion will focus on ow to manage B2B identities efficiently while also ensuring that onboarding and offboarding work reliably. This involves process design and the connection to supplier risk management.
B2B identities are particularly challenging because there are many different ways to manage them. From identity federation to management by the enterprise, centrally or delegated to units within the enterprise. There is delegated management by suppliers of their own employees, to name only a few.
LAPP is a typical hidden champion of “German Mittelstand”, expanding their family business of 3 generations from Stuttgart across the globe with delivering highest quality cable and connectivity solutions for electric cars to automated production sites. Traditionally, their product portfolio was sent to customers as a large book, as known from well-known mail order companies. Soon, they switched to offering a yearly updated CD to send out, but… Alexander Lapp, Senior Manager Digitalization & e-Business had a different future in mind for the traditional manufacturing company: buzzwords such as “multi channel” and “customer journey” needed to be forged into a strategy for e-Business. Management understood the importance of Digital Identity and jumpstarted a CIAM initiative, alongside the global deployment of a new consolidated e-Service architecture.
Three years later, thousands of customer identities have been transferred to a fully automated and integrated CIAM solution across a dozen shop instances worldwide. The session investigates the identity pitfalls and data privacy reefs to avoid in order to transform your CIAM project into a lever for your Digitalization Program!
Customer or Consumer IAM? Can enterprises deploy one CIAM for multiple uses cases? CIAM solutions have lots of useful features but are not optimally deployed in most cases. We'll discuss what companies need to do to get the most out of their Customer and Consumer IAM solutions.