Behavioral Analytics & Customer Journey

  • TYPE: Combined Session DATE: Thursday, September 26, 2019 TIME: 11:30-12:30 LOCATION: Emerald 3


This session will highlight how we rationalize or perceive data-privacy, why we care and actually don't, and what we expect from companies when it comes to our own data.  We will explore and explain how understanding individuals’ expectation about privacy, and the principle of behavioral economics will have an enormous impact on how companies conduct business today and more importantly, in the future.


Christian Goy, is the co-founder and managing director of the Behavioral Science Lab. Business transformation and innovation leader, opera-lover, former professional athlete, two-time Hall of Fame inductee, and sub-four-minute miler, Christian was raised in East Germany, overcame adversity and...

Open Banking was created to have a positive impact on customer lifestyles through improved access to products and services. In order to provide unique experiences to customers, authentication and consent methods should be more than a simple security mechanism. They should be implemented with customer experiences in mind. Customers should be able to feel confident about the use of their data with no compromise to user experience.

Key takeaways:

  • Key Stakeholders involved in Strong Customer Authentication.
  • The Ins and Out of Strong Customer Authentication.
  • How to use Strong Customer Authentication for a competitive advantage.


Raveen is a software engineer working for the financial solutions team at WSO2. He focuses on the development efforts of WSO2 Open Banking. He works closely with the UK and Berlin Open API specifications and possesses a thorough understanding of core open banking aspects. Being a security...

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Session Links

Seattle, USA


Consumer Identity World USA 2019

Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr
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Contact person:

Ms. Lauren Zuber
+49 211 23707725
  • Sep 25 - 27, 2019 Seattle, USA