Customer-Centricism in FinTech - Is China Leading the Way?

  • TYPE: Combined Session DATE: Thursday, March 02, 2017 TIME: 11:50-12:10
Conference Agenda

Status quo: Banks are at the center of the FS universe

  • the customer needs to move
  • even Apps are a destination
  • are existing FinTechs really that much better?

Customer Centricism

  • banks and FinTechs need to move
  • we need to pick up the customers where they hang around
  • where do customers hang around and how to pick them up

Examples from China:

  • WeChat
  • AliPay
  • Solutions from banking

Front-end vs. Back-end

  • Customer interface and user experience
  • Underlying technologies and interfaces
  • Data protection, privacy and regulation


  • Is China leading the way?
  • Should we follow?
  • What is applicable and how?

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Session Links


Digital Finance World 2017

Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr
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Contact person:

Ms. Bettina Buthmann
+49 211 23 70 77 23
  • Mar 01 - 02, 2017 Frankfurt, Germany