Richard Meeus: Balancing Customer Experience and Security with CIAM

The pandemic has accelerated consumer adoption of digital channels, like online shopping, home delivery, and telehealth with 30% [of consumers planning] to shop more online in the future. As the world adjusts to a new normal, brands must create the high quality, scalable online experiences consumer demand.

In this 20-minute keynote session, Akamai Senior Technology and Strategy Director Richard Meeus and Senior Director of Product Management Drew Ward will expand on consumer trends catalyzing digital transformation and dive into:

  • Customer identity and access management (CIAM) considerations to make secure, omnichannel access for millions of consumers possible
  • Best practices to balance customer experience and security
  • How CIAM solutions enable evolving consumer trends, compliance with data privacy regulations, and robust threat protection
  • CIAM considerations to guide your vendor selection or benchmark your existing solution

Language: English • Duration: 21:16 • Resolution: 1280x720

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