George Fletcher: Vectors of Identity: A Model for Better User Experience

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In many identity flows today, the user experience is the same regardless of the operation the user is trying to perform. This often means that from the user's perspective, they have a binary experience; either they are already logged and are NOT challenged, or they are not logged in and are challenged. The concepts of this talk go beyond "adaptive authentication" in that "authentication strength" is only one of the vectors being considered. This talk will define a set of identity "vectors" that can be used to provide better user experiences across the full life-cycle of user identity and service interactions.

Key takeaways:

  • A set of identity vectors that should be managed within the identity system
  • How those vectors impact/improve user experience
  • Using risk as a metric to drive user experience

Language: English • Duration: 17:40 • Resolution: 1280x720

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