Coffee & Inspiration Lounge: Shaping the No-Password World

  •  TYPE: Track    START DATE:  Thursday, October 22, 2020     START TIME: 12:30  
Conference Agenda

The Coffee & Interaction Lounge is a permanent video conference which you can join and leave any time. Many of the speakers come here after their presentation or panel and are available for discussions and direct interaction. We would like you to audio and video activated during your presence in this lounge. 

Sessions:

Understanding Privacy as the Key to Customer Satisfaction

Date: Thursday, October 22, 2020 Time: 12:30-12:50

Understanding Privacy as the Key to Customer Satisfaction
Chad Wollen, PEA

Providing customers and prospects with an expereince that is targeted to what they are really interested in has become a basic requirement.To do so, we need to know about the preferences of our users. We need data. Personal information. The art of balancing these information with GDPR compliance requires us to understand privacy as a fundamental customer satisfaction requirement. In this coffee & inspiration lounge, you can discuss your questions with Chad Wollen. 

AI in Practice: AI Frameworks and Libraries for Data Science

Date: Thursday, October 22, 2020 Time: 12:50-13:10

AI in Practice: AI Frameworks and Libraries for Data Science
Dr. Zacharias Voulgaris, Data Science Partnership Ltd • Yunus Emrah Bulut, Karlsruhe Institute of Technology (KIT)

In this KuppingerCole Coffee & Inspiration Lounge, AI Data Scientists Yunus Emrah Bulut and Dr. Zacharia Voulgaris will talk about AI frameworks and libraries that are easy to implement and can outperform traditional data science approaches. Recommended reading for this session: AI for Data Science   

Date: Thursday, October 22, 2020 Time: 13:10-13:30

Social CRM Dos & Don'ts

Date: Thursday, October 22, 2020 Time: 13:30-13:50

Social CRM Dos & Don'ts
Dr. Olaf Reinhold, Social CRM Research Center e.V.

In our digital business world, customer centricity has become much more than just a competitional advantage - it simply is a must. To provide the best possible experience to our customers, we need to know their preferences and therefore have to deal with personal data. Social media aware customer relationship management could be the key to the kingdom in balancing user expereince with privacy and business requirements with customer satisfaction. In THis coffee & inspiration lounge...

The Future of CRM

Date: Thursday, October 22, 2020 Time: 13:50-14:00

The Future of CRM
Lars Brodersen, tesa SE

In this Coffee & Inspiration Lounge session, you cann discuss with tesa´s technical CRM manager about the practical challenges while defining and implementing your future proof CRM strategy.  


Virtual Event

Customer Technology World 2020

Language:
English
Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Oct 20 - 22, 2020