Coffee & Inspiration Lounge: Customer Centricity

  •  TYPE: Track    START DATE:  Wednesday, October 21, 2020     START TIME: 14:00  
Conference Agenda

The Coffee & Interaction Lounge is a permanent video conference which you can join and leave any time. Many of the speakers come here after their presentation or panel and are available for discussions and direct interaction. We would like you to audio and video activated during your presence in this lounge. 

Sessions:

Decentralized Identity - Why it Matters

Date: Wednesday, October 21, 2020 Time: 14:00-14:20

Decentralized Identity - Why it Matters
Martin Kuppinger, KuppingerCole

Everyone has the right to keep full control over their digital identity. Digital self-determination - as it has been incorporated into law in most regions of the world, such as the General Data Protection Regulation (GDPR) in the EU - is the most fundamental principle of how our digital lives should be organized. Seamlessly integrating this right into daily life and the way we do digital business is the key element of what we are discussing not only at this conference. Decentralized Identity...

Date: Wednesday, October 21, 2020 Time: 14:20-14:40

Customer Focus Is a Trap - the Recipe for Successful Digital Services Is User Engagement

Date: Wednesday, October 21, 2020 Time: 14:40-15.00

Customer Focus Is a Trap - the Recipe for Successful Digital Services Is User Engagement
David Füßer, KADACON

At KADACON, we are on a mission to help product people build better and successful digital products. One of the methodologies we’ve developed to do that is a quantification of a digital service’s ability to generate user engagement.    Together in this session, we will discuss the following questions to find ways that will make your digital product more successful: why the differentiation between customer and user is important? why building a digital...

Date: Wednesday, October 21, 2020 Time: 15:00-15:20

Women in Identity: Learning Path to Identity / Diversity Session

Date: Wednesday, October 21, 2020 Time: 15:20-15:40

Women in Identity: Learning Path to Identity / Diversity Session
Karyn Bright, WiD • Diane Joyce, WiD • Kay Chopard Cohen, WiD

An interactive session led by the WiD leadership team including small group breakouts allowing participants to ideate together as we all work toward creating more diverse teams and stronger solutions. 

Date: Wednesday, October 21, 2020 Time: 15:40-16:00

Breakout Session: After Privacy Shield's Death: What Is Still Possible?

Date: Wednesday, October 21, 2020 Time: 16:20-17:00

Breakout Session: After Privacy Shield's Death: What Is Still Possible?
Berthold Kerl, KuppingerCole • Dr. Karsten Kinast, KuppingerCole

With the July 2020 decision of the Court of Justice of the European Union, the „Privacy Shield“ called framework that allowed personal information to be transferred between the EUC and the US; had been invalidated with immediate effect. The only remaining justification to keep on exchanging such information has been the „Standard Contractual Clauses“ (SCC), although they do not fully replace the Privacy Shield. Therefore, the questions now are: Where do Standard...


Virtual Event

Customer Technology World 2020

Language:
English
Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Oct 20 - 22, 2020