Session Stream: Digital Identities & CIAM

  •  TYPE: Track    START DATE:  Thursday, October 22, 2020     START TIME: 12:30  
Conference Agenda

Sessions:

Panel: The Use of AI in Customer Relationships

Date: Thursday, October 22, 2020 Time: 12:30-12:50

Panel: The Use of AI in Customer Relationships
Dr. Zacharias Voulgaris, Data Science Partnership Ltd • Yunus Emrah Bulut, Karlsruhe Institute of Technology (KIT)

AI usage becomes more and more commonplace in enterprise services. The customer services are key to the success of a business. In this panel, we will discuss how enterprises leverage AI to support their customer services and maintain a healthy relationship between their customers.

Artificial Intelligence for Marketing: Removing Friction between Customers and Enterprises

Date: Thursday, October 22, 2020 Time: 12:50-13:10

Artificial Intelligence for Marketing: Removing Friction between Customers and Enterprises
Pauli Isoaho, AI, Robotics & IoT Senior Expert


Can AI, Lato Sensu, Comply With the Strict Regulations for Consumers Regarding Privacy ?

Date: Thursday, October 22, 2020 Time: 13:10-13:30

Can AI, Lato Sensu, Comply With the Strict Regulations for Consumers Regarding Privacy ?
Marisa Monteiro Borsboom, Humanity Of Things


Next Generation Customer Life: A 3 yrs. Chief Customer Officer’s Agenda

Date: Thursday, October 22, 2020 Time: 13:30-13:50

Next Generation Customer Life: A 3 yrs. Chief Customer Officer’s Agenda
Erwan Gaultier, SkewerLab


Building Your Customer-Centric Business With an Integrated Social CRM

Date: Thursday, October 22, 2020 Time: 13:50-14:10

Building Your Customer-Centric Business With an Integrated Social CRM
Dr. Olaf Reinhold, Social CRM Research Center e.V.



Virtual Event

Customer Technology World 2020

Language:
English
Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Oct 20 - 22, 2020