Consumer Identity Management

  •  TYPE: Track    START DATE: Thursday, May 16, 2019     START TIME: 11:00  
Parent Track


Managing customer information in a digitally changing economy with many business partners in need of access is one of today's biggest challenges and will continue to evolve rapidly. Understanding the wishes and requirements of customers and mapping them successfully in CIAM processes is the key to successful online business. Customers have a constantly growing selection of online service providers; your CIAM is one of the decisive points with which you can drive your customers to choose your business and achieve a lasting customer loyalty for your company.

Continuing Professional Education Credits:

KuppingerCole is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State Boards of accountancy have final authority on the acceptance of individual courses for CPE credits. Complaints regarding registered sponsors may be submitted to the National Registry through its website:

After attending this track you will be able to:

  • Explain what CIAM is
  • Understanding typical real-world challenges in CIAM
  • Understand the problems with current customer on-boarding.
  • Explain how to use NFC-capability of smartphones in combination with government-issued identity documents with RFID chips
  • Understand the range of, modalities and utility of different two-factor authentication mechanisms
  • Understand the relationship between customer, business, technical, organizational and relational requirements in a cross-cutting project like CIAM
  • Define a solution to combine the scattered data, requirements and needs to form a service that does not look stitched and meets the consumer expectations conveniently

You can get 2 CPEs for this track.


Mobile Onboarding Using NFC and ePassports: The Final Step for a Digital Consumer Identity

Date: Thursday, May 16, 2019 Time: 11:00-12:00

Mobile Onboarding Using NFC and ePassports: The Final Step for a Digital Consumer Identity
Dr. Maarten Wegdam, InnoValor - ReadID

Identity documents are increasingly used to verify someone’s identity online, e.g., to implement a Know Your Customer in the banking sector. Over the last year several European banks started leveraging the NFC capability of smartphones for this, including Rabobank, ING and DNB, as did the UK Home Office for the EU Settlement Scheme. Users hold their own smartphone to their ePassport to read and verify the embedded contactless RFID chip. Maarten will provide his view on why...

Panel: Consumer Identity - Delivering Value
Andrew Nash, CapitalOne • Andre Boysen, DIACC / SecureKey Technologies • Katherine Noall, Sphere Identity • Lance Peterman, Merck Sharp & Dohme • Steve Giovannetti, Hub City Media

There are new ways emerging to simplify customer journeys. These include increased security, thanks to blockchain and distributed technologies. These global technologies are of high value for underpinning cross-border commerce. What this means for consumers is that their personal identity management can now mirror their global connected digital lives. For businesses to take advantage of the new consumer identities, radical changes in customer on-boarding are needed. UX has...

So You Think You Can Two Factor
Nishant Kaushik, Uniken

6 years. It took 6 long years, ever since the Mat Honan hack opened everyone’s eyes to the need for two factor authentication, for us to reach the point where every major company added two-factor as their solution to block account hacks. Yet the news is still full of stories about account takeovers and data breaches. What happened? Why did 2FA, as the geeks call it, not prove to be the one-stop security fix it was promised to be? The answer lies in understanding what it...

The IAM Story of Merck, Sharp & Dohme

Date: Thursday, May 16, 2019 Time: 12:00-13:00

The IAM Story of Merck, Sharp & Dohme
Lance Peterman, Merck Sharp & Dohme

Develop a Strategic Advantage Through Identity Proofing
Fady Semaan, Capital One

Fraudulent transactions result in lost revenue and can expose an organization to legal fines and regulatory non-compliance. In this landscape managing customer registration and enrollment rates against fraud risk requires intelligent verification tools that are adaptive to business needs. This talk covers logic to rethink digital identity, a business case for developing an identity proofing function in your IAM stack and the best practices to develop a modern identity proofing...

Panel: Consumer, Business and the Real-World Challenges in CIAM
Katryna Dow, Meeco • Fady Semaan, Capital One • Ville Niemi, Nixu Corporation • Stuart Wilson, Pirean

Munich, Germany


European Identity & Cloud Conference 2019

Registration fee:
€2100.00 $2625.00 S$3360.00 23100.00 kr
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Contact person:

Mr. Levent Kara
+49 211 23707710
  • May 14 - 17, 2019 Munich, Germany