Customer Identity Management - Building the Foundations for a Sustainable Customer Relationship Service

Moderator(s):

John Tolbert Lead Analyst

KuppingerCole

Sessions:

The Future of Identity Management - is Now

An Introduction to the Concept of CIAM and how it differs from Traditional Identity & Access Management

Date: Tuesday, September 12, 2017 Time: 11:00-12:00

An Introduction to the Concept of CIAM and how it differs from Traditional Identity & Access Management

John Tolbert, KuppingerCole

In looking at the core elements that determine the success of any Digital Transformation initiative, we see that it is all about following or (better) convoying the connected consumer or customer on his journey through a world of digital services customized to his needs. Selecting between friction and frictionless for the customer is just a click away. Deeply connecting the customer into every part of your organization therefore is the key to success. This is...

Case Study: Next Generation Architecture for Health Care Consumers

Jay Marehalli, Aetna • Shahrokh Shahidzadeh, Acceptto Corporation • Stefan Ulbrich, Acceptto Corporation

This session will cover how to vet customer identities for regulatory compliance as well as new authenticators for their customer-facing websites and mobile applications.

CIAM Innovation

Panel: Innovation, Agility, Usability - Getting the most out of your CIAM Strategy

Date: Tuesday, September 12, 2017 Time: 12:00-13:00

Panel: Innovation, Agility, Usability - Getting the most out of your CIAM Strategy

Dr. Barbara Mandl, FOSTER FORE • Amit Saha, Saviynt • Heather Flanagan, DIACC • Rakesh Soni, LoginRadius • Jason Keenaghan, IBM

So you have decided you need a consumer-focused identity management strategy. Which business objectives will your CIAM strive to meet? What tactics do most organizations put into place to achieve their consumer identity goals? How do strategies change over time? We will hear from some leading experts on how to maximize ROI on CIAM deployments.

Panel: The Role of Consumer Identity in Driving Enterprise Business Value

Nelson Cicchitto, Avatier • Ryan Fox, Capital One • Laura Hunter, Microsoft Azure Management • Paul Alexandre, PlainID • Nathanael Coffing, Cloudentity.com

Businesses need more direct engagement with their consumers. Consumer identity is the key to creating and improving relationships with customers. Targeted marketing and increased revenues may be the desired end result, but how exactly are companies and other organizations getting the business value? In this panel, we will discuss some of the success factors for deriving business value, and take a look at other valuable benefits realized in CIAM solutions.