Personalized Experiences

Conference

Customer Technology World 2020

Understanding your customer’s wishes and requirements and mapping them successfully with CIAM processes is the key to a successful online business. At the Customer Technology World you will learn how to create a customer-centric strategy for your digital business.

Leadership Brief

Leadership Brief: Top 3 Initiatives to Improve CX and Customer Journeys - 80293

When it comes to digital marketing, companies of all business sectors try to constantly improve customer experience (CX) and customer journeys. In many cases, there is a single focus on technological topics, such as machine learning or conversational interfaces. But, is technology the key…

Executive View

Executive View: Uniken REL-ID Security Platform - 80045

When it comes to omni-channel and multi-device marketing and commerce, authentication is an important topic. The challenge is to achieve both security and the user experience as part of an integrated customer journey. UNIKEN REL-ID is a security platform that addresses that challenge across…

KCx Talks

Oct 22, 2019: Customer Identities as One of the Most Valuable Assets of a Company

Enjoy an evening with interesting lectures in a relaxed atmosphere together with experts from various fields. Take part in stimulating discussions and enjoy personal fireside chats on current digitalization and identity topics in various industries. Network and discuss with an exclusive…

Blog

Data Privacy & CX

Beyond the new data privacy regulations: how to improve customer understanding and the customer experience? When it comes to state-of-the-art sales and marketing, customer experience (CX) is a highly important topic. Creating and analyzing outstanding customer journeys while considering…

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KuppingerCole PLUS

Get access to the whole body of KC PLUS research including Leadership Compass documents for only €800 a year

KuppingerCole Select

Register now for KuppingerCole Select and get your free 30-day access to a great selection of KuppingerCole research materials and to live trainings.

Blog

Blog

Cisco Promises Future of the Internet – But Can They Deliver?

On December 11th I attended an analyst webcast from Cisco entitled “The Future of the Internet”. At this Cisco unveiled its plans for its next generation of networking products. While this was interesting, it did not meet my expectations for a deeper vision of the future of the internet. The timing is interesting because 50 years ago in 1969 there were several events that were seminal to the internet. Many people will remember Apollo 11 and the moon landing – while this was [...]

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