Customer Big Data

Webcast

Identity Assurance - the Art of Knowing Your Customers

To conduct online business, users need to be able to identify themselves remotely and reliably. In most cases, however, it is not sufficient for the user to simply assert "I am who I say I am - believe me." When doing digital business, you will never meet your customers face-to-face, and…

Blog

Consumer Identity Summit 2016 - Summary

KuppingerCole just concluded our first Consumer Identity Summit in Paris.  In fact, this was the first Consumer focused digital identity event of its kind.  The event was very well attended, and featured excellent expert speakers from all across the globe.  The popularity of…

Webcast

Kim Cameron - Cloud Based Customer Identity for Enterprises

Potential advantages of cloud services over on-premise solutions, like cost savings and higher resilience, are even more significant when it comes to large scale use cases like managing your customers´ identities. In this talk, Kim Cameron guides you…

Webcast

John Tolbert - CIAM Solutions Market Overview

Results from a recenty published KuppingerCole Leadership Compass on Consumer Identity and Access Management Platforms

Webcast

Martin Kuppinger - Who "Owns" Responsibility for the Consumer Identity?

When organizations start looking at managing consumer identities in a more consistent, integrated way, they quickly observe the challenge that many parties are involved. Sales owns the CRM, marketing might own the consumer-facing web-sites and apps, while the Information Security or a…

Leadership Compass

Leadership Compass: CIAM Platforms - 71171

Leaders in innovation, product features, and market reach for Consumer Identity and Access Management Platforms.  Your compass for finding the right path in the market.

Advisory Note

Advisory Note: Consumer Identity and Access Management for “Know Your Customer”

Consumer Identity and Access Management systems and services provide new technical capabilities for organizations to know their customers better. Implementing CIAM can provide better user experiences, generate additional revenue, and enhance brand loyalty. Enterprises want to collect,…

Advisory Note

Advisory Note: KYC as an Enabler in the Financial Services Business Transformation - 72523

The Financial Services Industry (FSI) is undergoing unprecedented evolutionary and revolutionary change.  FSIs need to transform their business models to respond to today’s challenges and to position the business with the flexibility required to adapt to opportunities as the…

Webinar

Dec 15, 2016: Identity Assurance - the Art of Knowing Your Customers

To conduct online business, users need to be able to identify themselves remotely and reliably. In most cases, however, it is not sufficient for the user to simply assert "I am who I say I am - believe me." When doing digital business, you will never meet your customers face-to-face, and…

Blog

Comment: Know and Serve Your Customer

‘Know your customer’ started as an anti-money laundering (AML) initiative in the financial industry. Regulators insisted that banks establish a customer ‘due-diligence’ processes to ensure that all bank accounts could be traced back to the entities that owned them.…

Blog

KYC is a must, not only for compliance reasons, but what about KYE?

Providing a corporate IT infrastructure is a strategic challenge. Delivering all services needed and fulfilling all requirements raised by all stakeholders for sure is one side of the medal. Understanding which services customers and all users in general are using and what they are doing…

Conference

Nov 22 - 23, 2016: Consumer Identity Summit

Paving the way for a truly customer-centric organization, which is focused on solving the customer's problems and needs in an authentic and transparent way, without messing with customer data, instantly and 24/7 – this is what Digital Transformation is all about. Consumer Identity & Access…

Blog

Blockchains go mainstream – IBM and Crédit Mutuel Arkéa blockchain implementation for KYC

IBM and the French Crédit Mutuel Arkéa recently launched the completion of a blockchain project that helps the bank verifying customer identities and remain compliant with KYC (Know Your Customer) requirements. In contrast to common, transaction-focused use cases for…

Blog

Managing the customer journey

Every one of us, whether a security professional or not, is also a part-time online customer or a subscriber of digital services. Providing personal information to a service organisation, to a social media platform or a retailer is a deliberate act. This will be even more the case with the…

Blog

Know and Serve Your Customer: Why KYC is not enough

Know and Serve Your Customer: Why KYC is not enough Today’s connected businesses need to communicate, collaborate and interact with their customers in a way that’s more flexible than ever before. Knowing and, based on that knowledge, optimally serving the customer is key to…

Webcast

Jason Rose - Balancing Personalization and Trust in the Age of the Customer

In this session, find out how customer-obsessed businesses are increasing their audiences and creating trusted, customized experiences across devices and platforms in exchange for first-party data. We provide case studies of how leading brands are leveraging customer identity and access…

Webcast

Customer-centric Identity Management

While most organizations are at least good enough in managing their employee identities, dealing with millions of consumer and customer identities imposes a new challenge. Many new identity types, various authenticators from social logins to device-related authenticators in smartphones, risk…

Webinar

Apr 26, 2016: EIC 2016 Webinar about Customer-Centric Identity Management

While most organizations are at least good enough in managing their employee identities, dealing with millions of consumer and customer identities imposes a new challenge. Many new identity types, various authenticators from social logins to device-related authenticators in smartphones, risk…

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Register now for KuppingerCole Select and get your free 30-day access to a great selection of KuppingerCole research materials and to live trainings.

Blog

Blog

The importance of consent management: CIAM vs. GDPR

Consumer identity and access management solutions are bringing value to the organizations which implement them, in terms of higher numbers of successful registrations, customer profiling, authentication variety, identity analytics, and marketing insights.  Many companies with deployed CIAM [...]

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