Christian Himmer is a Senior Analyst at KuppingerCole. He has more than 20 years of experience in the field of Identity Management in the German banking sector. During this time he has held a variety of positions; from Line-Manager IAM, consultant to system architect to project manager - and in all of these roles he has always been responsible for the productive IdM solution. He is currently engaged in setting up a comprehensive IdM service as an ASP solution as part of a customer project in different financial sectors.
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When dealing with consumers and customers directly the most important asset for any forward-thinking organisation is the data provided and collected for these new type of identities. The appropriate management of consumer identities is of utmost importance. Handing over personal data to a commercial organisation the consumer typically does this with two contrasting expectations. On one hand the consumer wants to benefit from the organisation as a contract partner for goods or services. Customer-facing organizations get into direct contact with their customers today as they are accessing their [...]