Don’t Reinvent the Wheel – Align ITSM with IAM/IGA Instead

  • TYPE: Session DATE: Thursday, October 01, 2020 TIME: 13:20-13:40

As ITSM platforms evolve into strategic tools for service deliver across a range of busines functions, it is tempting for organizations to build in identity access management, governance, and administration functionality to provide a one-stop-shop for all employee requests and eliminate the cost of a separate IAM/IGA system. 

Warwick Ashford, senior analyst at KuppingerCole will explain why this is a risky strategy and discuss the benefits of and some use cases for aligning ITSM with IAM/IGA systems instead.

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Warwick Ashford is a Senior Analyst who researches cybersecurity and identity-related topics, including emerging technologies and trends. He has been writing IT news and analysis as a journalist and editor since 2003, specialising in cybersecurity and privacy since 2012. Warwick has also...

Session Links

Warwick Ashford: Don’t Reinvent the Wheel – Align ITSM with IAM/IGA Instead

Virtual Event

IGA Solutions for ServiceNow Infrastructures

Contact person:

Ms. Lauren Zuber
+49 211 23707725
  • Oct 01, 2020 10 am - 2.20 pm CEST