Don’t Reinvent the Wheel – Align ITSM with IAM/IGA Instead
- TYPE: Session DATE: Thursday, October 01, 2020 TIME: 13:20-13:40
As ITSM platforms evolve into strategic tools for service deliver across a range of busines functions, it is tempting for organizations to build in identity access management, governance, and administration functionality to provide a one-stop-shop for all employee requests and eliminate the cost of a separate IAM/IGA system.
Warwick Ashford, senior analyst at KuppingerCole will explain why this is a risky strategy and discuss the benefits of and some use cases for aligning ITSM with IAM/IGA systems instead.
- Contact person:
Ms. Lauren Zuber
+49 211 23707725
- Oct 01, 2020 10 am - 2.20 pm CEST