Panel: Digital Transformation and its Impact on CXM

  • TYPE: Panel DATE: Thursday, October 22, 2020 TIME: 14:40-15:00


Sharon is the Chief Customer Officer for an IoT House in the UK. She is also a best selling author with a CX book, where she wrote about CX strategy in tech. She is a CCXP and is currently doing her Masters in Business. Sharon has 20 years experience in Customer facing Operations, leading...

Since 2020, Erwan is a senior advisor, investor and board member. He is coaching and advising C-levels to successfully embed their digital transformation. He is an expert in digital Commerce, Automation (RPA, bots,…), Customer Experience Management, Omnichannel Customer Relationship...


Virtual Event

Customer Technology World 2020

Contact person:

Ms. Lauren Zuber
+49 211 23707725
  • Oct 20 - 22, 2020