Panel: Digital Transformation and its Impact on CXM
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Panel: Digital Transformation and its Impact on CXM

Panel
Thursday, October 22, 2020 14:40—15:00

Sharon Boyd
Sharon Boyd
MKL Innovation
Sharon is the Chief Customer Officer for an IoT House in the UK. She is also a best selling author with a CX book, where she wrote about CX strategy in tech. She is a CCXP and is currently doing...
Erwan Gaultier
Erwan Gaultier
SkewerLab
Since 2020, Erwan is a senior advisor, investor and board member. He is coaching and advising C-levels to successfully embed their digital transformation. He is an expert in digital Commerce,...
Dr. Olaf Reinhold
Dr. Olaf Reinhold
Social CRM Research Center e.V.
Dr. Olaf Reinhold is manager and board member of the Social CRM Research Center e.V. and guest lecturer at the Information Systems Institute at the Leipzig University. His research interest is...
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