Please Hold the Line – Optimize Your Service Center With AI
- TYPE: Panel DATE: Wednesday, October 21, 2020 TIME: 14:00-14:20
The central part of communication with our customers is done manually. This not only leads to high costs but can also cause problems when confronted with a peak of customer-messages (i.e., during the start of COVID). The result: Long service times for our customers. This presentation will show you how you can optimize your communication by partly automizing it with ai-services.
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Speaker:
Session Links
Customer Technology World 2020
- Language:
- English
- Contact person:
-
Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
- Oct 20 - 22, 2020