Please Hold the Line – Optimize Your Service Center With AI
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Please Hold the Line – Optimize Your Service Center With AI

Panel
Wednesday, October 21, 2020 14:00—14:20

The central part of communication with our customers is done manually. This not only leads to high costs but can also cause problems when confronted with a peak of customer-messages (i.e., during the start of COVID). The result: Long service times for our customers. This presentation will show you how you can optimize your communication by partly automizing it with ai-services.

Please Hold the Line – Optimize Your Service Center With AI
Presentation deck
Please Hold the Line – Optimize Your Service Center With AI
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Max-Ludwig Stadler
Max-Ludwig Stadler
mindsquare AG
Max-Ludwig Stadler is a data science expert and leads the ai department at mindsquare. He focuses on ai-based solutions for the optimization of business processes. In that context, he is also an...
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