Self-determined Access and Data Control for your Customer

  • TYPE: Combined Session DATE: Thursday, May 14, 2020 TIME: 17:00-18:00 LOCATION: AMMERSEE I


There are various consents a user gives to participate in specific business processes. Consents can be given through various touch points like online platforms, call centers or at a partner’s site. The requirements regarding where an how consents must be propagated and how consents must be made available vary depending on the nature of the consent. Three approaches to consent data models and flows are introduced, compared and rated regarding availability, reliability of synchronization and the use cases they support best


We've heard about the technical capabilities that CIAM solutions have to offer, and about the business and regulatory drivers in the field. But what do consumers want? In this session, we'll hear the perspective of business and market experts regarding their digital identities. What are the top concerns of the customers? What are the features they like and dislike? 


James graduated from the University of St. Gallen and has more than 20 years of professional experience in the brand and retail sector focused on global marketing, product, sales and strategy roles at British American Tobacco, The Swatch Group and Swarovski. At present, James addresses...

CIAM or 'Customer Identity' is by no means a new thing. Most companies have been interacting and transacting online with their customers for at least the past 15 years. This is also one of the key issues: legacy, both in organizational thinking and -IT. 

During this session we will examine the price organizations pay for this legacy in terms of operational cost, customer satisfaction, fraud, compliance, mist opportunities in leveraging AI, and agility. We will share and discuss two ingredients that are crucial to weaving modern customer identity fabric into your organization.

Key takeaways:


- Real-life examples of the strategic cost of legacy customer identity
- How to engage and mobilize key stakeholders for customer identity
- How to start weaving a modern customer identity fabric into your organization


Hugo brings 15 years of experience in delivering digital identity strategy and -solutions within retail banking, payments and telco’s. His key areas of expertise include omnichannel authentication, cross-channel fraud detection and digital onboarding. Hugo leads the Consumer Identity...


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Munich, Germany


European Identity & Cloud Conference 2020

Registration fee:
€1600.00 till 15.04.2020
$2000.00 till 15.04.2020
S$2560.00 till 15.04.2020
23100.00 kr
17600.00 kr till 15.04.2020
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Contact person:

Mr. Levent Kara
+49 211 23707710
  • May 12 - 15, 2020 Munich, Germany
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The European Identity & Cloud Conference 2020 is proud to present a large number of partners
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