The New Customer Experience: How AI-Assisted Chat Will Forever Change Customer Support
Facebook Twitter LinkedIn

The New Customer Experience: How AI-Assisted Chat Will Forever Change Customer Support

Innovation Talk
Monday, May 13, 2019 19:20—19:30


AI-assisted chatbots streamline interactions between people and services, enhancing the customer experience. This occurs while offering companies the opportunity to improve customer engagement and operational efficiency. To be successful, a chatbot solution should be able to effectively and securely perform both of these tasks.

But how do you build a solution that meets the expectations of the customer while reducing your costs and headcount? What about enhancing security while providing as many channels as possible to increase interactions and reach more people?

In this engaging presentation, Avatier CEO Nelson Cicchitto will present how natural language chatbots can be used to empower your staff by automating Identity Management platforms allowing your team to focus on more complex issues.


Key takeaways:

-How much efficiency can you gain through integrating AI into your Identity Management solutions?

-What cost savings should you realistically expect from an AI solution?

-How secure are the interactions regarding password resets, customer service interactions, and other helpdesk issues?

-What expectations should your customers have regarding their experience? Will it feel like they are talking to a machine at any point?

-What types of interactions and solutions can a chatbot provide your organization?

Nelson Cicchitto
Nelson Cicchitto
Avatier
Nelson Cicchitto, a career information technology leader, joined Avatier Corporation in 1995. As Chairman and CEO, he oversees Avatier’s overall corporate and product strategies. With more...

Tickets

Innovation Night
€140
 
Have you participated in our events?
Contact us to get a special discount
Subscribe for updates
Please provide your email address