The New Customer Experience: How AI-Assisted Chat Will Forever Change Customer Support

  • TYPE: Innovation Talk DATE: Monday, May 13, 2019 TIME: 19:20-19:30
Conference Agenda


AI-assisted chatbots streamline interactions between people and services, enhancing the customer experience. This occurs while offering companies the opportunity to improve customer engagement and operational efficiency. To be successful, a chatbot solution should be able to effectively and securely perform both of these tasks.

But how do you build a solution that meets the expectations of the customer while reducing your costs and headcount? What about enhancing security while providing as many channels as possible to increase interactions and reach more people?

In this engaging presentation, Avatier CEO Nelson Cicchitto will present how natural language chatbots can be used to empower your staff by automating Identity Management platforms allowing your team to focus on more complex issues.


Key takeaways:

-How much efficiency can you gain through integrating AI into your Identity Management solutions?

-What cost savings should you realistically expect from an AI solution?

-How secure are the interactions regarding password resets, customer service interactions, and other helpdesk issues?

-What expectations should your customers have regarding their experience? Will it feel like they are talking to a machine at any point?

-What types of interactions and solutions can a chatbot provide your organization?


Speaker:

Nelson Cicchitto, a career information technology leader, joined Avatier Corporation in 1995. As Chairman and CEO, he oversees Avatier’s overall corporate and product strategies. With more than 20 years of experience defining and implementing information technology visions for Fortune 100...


Moderator:


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Munich, Germany

Innovation Slam

AI Innovation Night

Language:
English
Registration fee:
€140.00 $175.00 S$224.00 1540.00 kr
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Contact person:

Mr. Levent Kara
+49 211 23707710
lk@kuppingercole.com
  • May 13, 2019 19:00 - 22:00 Munich, Germany

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