Passwordless Authentication: Back to the Future

We are today in the digital era, where companies have two main stakes for their customers: offering simple and attractive user experiences while becoming a trustable brand.
To answer these objectives, companies need to rethink their customer journey by going further than a simple interface refresh: access factors need to be modernized and UX needs to be more comfortable, while maintaining a good level of security.

Password was and stay an important, if not “the”, recurrent frustration point for customer, and all initiative to get rid of them in the past years didn’t reach their goals…
…until now: it is time to embrace the passwordless word, using recent standards evolutions and innovative technologies.

This presentation aims at providing to business centric people and IAM managers an overview of where we came from, where we are and where we are going regarding customer authentication based on field experience:
1. Why customer authentication is a business competitive differentiator
2. What is the impact of new laws/regulation (GDPR, PSD2, NYDFS) and the rationale behind the latest NIST recommendations
3. What evolution and technologies to focus on
4. Tips&Tricks to make it happen