KuppingerCole Analysts
CIW Amsterdam 2019
Agenda
MarTech - Potentials, Reality and Challenges
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What is Service Design and How can Organizations Utilize it

Combined Session
Wednesday, October 23, 2019 15:00—15:30
Location: Salon A

Service design has emerged over the past decade as a key approach to developing services and customer experiences. In this talk Mikko Koivisto will explain what service design is, for what kind of challenges organisations can utilize it and what value it brings.   

What is Service Design and How can Organizations Utilize it
Presentation deck
What is Service Design and How can Organizations Utilize it
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Mikko Koivisto
Mikko Koivisto
Hellon
Mikko Koivisto is a Lead Service Designer and Customer Experience Director of Hellon. Mikko has over fifteen years of experience in designing award-winning services and omnichannel customer...
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Consumer Identity World EU 2019
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