Humanity is incredibly diverse and building systems that everyone can use, particularly for identity is hard. When we build these systems what kind of information do we base them on when it comes to the users of those systems? Do we have empirical evidence of the challenges users face? And if those users are based in another country do we make assumptions or speak to actual users?
In this workshop we will go through empirical user research from Bangladesh and India and understand the impact identity can have on users, particularly women. We will also understand how building more diverse teams can better equip us and identity professionals build better systems, and more profitable business as a result.
