MarTech - Potentials, Reality and Challenges
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Panel: Why Account Takeover is Really a Fraud Problem

Combined Session
Thursday, September 26, 2019 14:30—15:30
Location: Emerald 3

Account takeover (ATO) attacks are skyrocketing. In fact, a recent analysis by iovation found a 220% increase in ATO e-commerce attacks - dramatically outpacing other fraud types. There is no doubt that an ATO attack can cause serious friction with your good customers and leave them incredibly frustrated. It also leaves your business exposed to fraud. Although many still think of ATO as just a “front door problem” (at login), companies may be better served leaving that door open and fighting fraud where risk occurs, e.g. during account changes, adding lines of credit and even calls to the call center.

Key takeaways:

 

- The variety of ways criminals are taking over accounts.
- Where strong customer authentication is needed to stop ATO and why at login isn’t the best place to use strong customer authentication.
- How to not to compromise user experience for ATO security on mobile apps.
- Why explicit customer approval of transactions is the next step beyond simple customer notifications.

Balraj Dhillon
Balraj Dhillon
Simeio Solutions
Balraj Dhillon is part of the Simeio Engagement and Delivery team, focusing on Identity Access Management solutions across government and private sector customers in Canada. He has led a number of...
Tim Maciejewski
Tim Maciejewski
Boku Identity
Tim is a Director at Boku Identity leading the go-to-market strategy and product positioning for the newly formed company. Prior to joining Boku he lead risk and fraud strategy at AT&T for over...
Scott Olson
Scott Olson
iovation
Scott Olson is a vice president at iovation, a TransUnion Company. In this role, Olson leads efforts that focus on strategy, go to market and positioning of the product portfolio. Prior to joining...
Justin Richer
Justin Richer
Bespoke Engineering, LLC
Justin Richer is a security architect, software engineer, standards editor, and systems designer with over two decades of industry experience. He is the lead author of OAuth2 In Action and...
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