Panel: Consumer Identity - Delivering Value

There are new ways emerging to simplify customer journeys. These include increased security, thanks to blockchain and distributed technologies. These global technologies are of high value for underpinning cross-border commerce. What this means for consumers is that their personal identity management can now mirror their global connected digital lives.

For businesses to take advantage of the new consumer identities, radical changes in customer on-boarding are needed. UX has reached the limits of interface improvements. It is now time for frictionless onboarding that does not compromise on security.

Recent regulations have created extra work for organizations. Identity solutions now need to be flexible and future compliant, as we have not seen that last change to privacy, KYC or AML. Compliance is not a reason for poor customer experience and identity solutions need to go further than simply automating compliance processes.

Key takeaways:

Understanding problems with current customer on-boarding.
Cross border commerce places different requirements on digital identity.
There are new and emerging alternatives