Chatbots are replacing humans in many domains from online sales assistants to online learning. However, they can often be very stilted and mechanical in their interactions – how can we give a chatbot a more human persona? As with all systems, using a chatbot involves a level of mutual trust and this depends upon identity. How can the human be sure that the identity of the chatbot and how can the chatbot be sure of the identity of the human? This panel will discuss these topics
