CRM, Marketing Automation & User Experience
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CRM, Marketing Automation & User Experience

Combined Session
Friday, September 21, 2018 13:30—14:30
Location: Emerald 3

Why Identity Integration is Foundational for a Seamless User Experience

Most organizations understand the importance of identity’s role in providing privacy and security when it comes to the user experience. But identity is more than that. In fact, many organizations have moved to the understanding that identity and application contexts are actually the foundation for providing the right user experience and appropriate information disclosure. Although the connection between a great user experience and a 360 view of your users is now undeniable, reaching both of those targets has been technically challenging due to the fragmentation of identity sources and attributes across multiple systems and their intricate relationships with key applications.

In this session, Dieter Schuller will lead a discussion on how to leverage and integrate your existing identity assets for a more seamless user experience. He will share how other organizations with diverse digital user experiences have unlocked their identity assets to create a 360-degree view of their users and leveraged that to provide a seamless unified and secure experience.

Why Identity Integration is Foundational for a Seamless User Experience
Presentation deck
Why Identity Integration is Foundational for a Seamless User Experience
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Dieter Schuller
Dieter Schuller
Radiant Logic
For over 30 years, Dieter has been helping enterprises map technology to solve business problems. As Vice President of Sales and Business Development at Radiant Logic, he works with organizations...

Panel: The Future of Marketing

Marketing is in a transitional era. New technologies have changed so much about how marketers work -- from the responsibilities of the chief marketing officer, to what content is created, and why.

The smartest marketers today are agile and able to quickly adapt to change. From experimenting with artificial intelligence (AI) and refining how to use big data to connect with consumers on their own terms and building brand loyalty with authentic storytelling.

This panel will talk about how to improve marketing strategies and customer outreach by tapping into data analytics and marketing automation and about the trends they see shaping the future of marketing.

Craig Ferrara
Craig Ferrara
SAP Customer Data Cloud from Gigya
Craig Ferrara is Senior Director of Identity Strategy and Consulting at Gigya, responsible for guiding Gigya’s clients in their customer identity and access management (CIAM) strategies....
Martin Gontovnikas
Martin Gontovnikas
Auth0
Martin Gontovnikas, a.k.a Gonto, is a software engineer at heart who moved to the ‘dark side’ and is now VP of Product at Auth0, a leader in identity and access management. He considers...
Bob Hayes
Bob Hayes
Business Over Broadway
Bob Hayes is a researcher, writer and consultant. He likes to solve problems using the scientific method, and his interests are at the intersection of customer experience, data science and machine...
Dr. Hans Lombardo
Dr. Hans Lombardo
Blockpass IDN
Hans is the CMO of Blockpass IDN and a successful entrepreneur and enthusiastic evangelist of blockchain technologies, who speaks at blockchain and fintech events globally. He is a co-founder of...
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