It's normal for most of us to interact with technology in our daily lives. Companies lean on technologies to engage with customers, to help them with customer service, or enhance their customer experience through technology. Digital transformation has the opportunity to greatly improve a company's customer service and the overall customer experience. But companies cannot take a slow approach to implementing these technologies effectively. Consumers are used to better interactions as a result of technology, and they expect companies to rise to the occasion. We live in a fast-paced, swipe-right world and customers want efficiency, ease, and authenticity when they talk with a company. Enter the chatbot; one of the most powerful up-and-coming tools. We're talking about advanced technologies powered by artificial intelligence and machine learning that can actually listen and provide relevant material in return. These are bots that can have actual conversations, and make consumers lives better. A chatbot cannot always be slapped at the problem, however in the future as technology improves so will the customer experience of the chatbot. It’s important for executives to stay up to date on developments regarding messaging apps, chatbots and customer service.
In this panel we will discuss why and how bot enabled conversations will become a key strategy for customer service organizations.