Customer Journey & Customer Experience: Delivering the right value and information

This talk will present a new platform that was built to help enterprises help understand their customers better and deliver an exceptional customer experience. This solution helps customer-centric professionals take a comprehensive, end-to-end approach to managing the customer relationship, from mapping the customer journey and identifying pain points in the journey to generating survey questions and analyzing the resulting data to identify improvement opportunities.

Presentation deck

Customer Journey & Customer Experience: Delivering the right value and information

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