Delivering the Right Value and Information at the Right Time
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Delivering the Right Value and Information at the Right Time

Combined Session
Thursday, September 20, 2018 13:30—14:30
Location: Emerald 3

How User Controlled Identities Can Improve Customer Experience Whilst Increasing Security?

How User Controlled Identities Can Improve Customer Experience Whilst Increasing Security?
Presentation deck
How User Controlled Identities Can Improve Customer Experience Whilst Increasing Security?
Click here to download the slide deck. Please note that downloads are only available for event participants and subscribers. You'll need to log in to download it.
Rouven Heck
Rouven Heck
ConsenSys
Experienced IT professional with demonstrated leadership skills in program delivery and global strategic initiatives across different business environments in Europe, Asia and the US.Passionate...

Panel: How Behavioral Analytics is Transforming the User Experience and your CIAM Strategy

Behavioral analytics is a science of learning. It looks at what consumers do online, how they act and react to content, brands and campaigns, and how they behave on different platforms and devices.

Leading marketers are using this data to inform everything they do – from brand strategy to marketing campaigns and customer service as a way of providing the tailored experiences that consumers have now come to expect.

No longer an added bonus for companies looking to get more targeted, behavioral analytics has become a staple for any business looking to succeed in today’s landscape.

This panel will talk about how behavioral analytics really makes a difference for the User Experience and your CIAM Strategy.

Panel: How Behavioral Analytics is Transforming the User Experience and your CIAM Strategy
Presentation deck
Panel: How Behavioral Analytics is Transforming the User Experience and your CIAM Strategy
Click here to download the slide deck. Please note that downloads are only available for event participants and subscribers. You'll need to log in to download it.
Craig Ferrara
Craig Ferrara
SAP Customer Data Cloud from Gigya
Craig Ferrara is Senior Director of Identity Strategy and Consulting at Gigya, responsible for guiding Gigya’s clients in their customer identity and access management (CIAM) strategies....
Christian Goy
Christian Goy
Behavioral Science Lab
Christian Goy, is the co-founder and managing director of the Behavioral Science Lab. Business transformation and innovation leader, opera-lover, former professional athlete, two-time Hall of Fame...
Bob Hayes
Bob Hayes
Business Over Broadway
Bob Hayes is a researcher, writer and consultant. He likes to solve problems using the scientific method, and his interests are at the intersection of customer experience, data science and machine...
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